What are the accommodation options at "La Magia del Bosque"?
We offer four charming themed cabins (Titania, Flora, Melia, Rosseta) and four cozy apartments (Legolas, Finrond, Eru, Cirdan),each designed to provide a unique and magical experience.
What additional activities and services does the resort offer?
We offer a variety of activities, such as themed events, and additional services like romantic dinners and special packages. You can find more details in our Experiences section.
Is it necessary to book in advance to participate in the themed activities?
While some activities may be available for spontaneous bookings, we recommend booking in advance to ensure availability, especially during peak periods.
How can I make a reservation?
You can easily make your reservation through our website. Select the cabin or apartment of your choice, choose the dates of your stay, and follow the steps provided to complete the reservation.
Are pets allowed at "La Magia del Bosque"?
Yes, only guests staying in the cabins.
What is the cancellation policy?
Our cancellation policy varies depending on the season and the type of reservation. You can review specific details when making your reservation online or contact us directly for detailed information.
How can I contact customer service at "La Magia del Bosque"?
You can contact our customer service through the Contact section on our website or via email at contacto@lamagiadelbosque.com.
What are the customer service hours?
We are available to assist you from 8:00 AM to 10:00 PM. If your inquiry is made outside of these hours, expect our response during the next service period!
Does the accommodation have WiFi and phone signal?
Yes, we have Wi-Fi; however, phone signal may be intermittent due to the location in the wooded area.
What are the check-in and check-out times?
Check-in is at 3:00 PM, and check-out is at 12:00 PM.
Do you offer early check-in service?
If you're interested in early check-in, please check availability and any possible additional costs.
What should I bring for my stay?
We recommend bringing everything you wish to consume in terms of food or drinks to prepare in your cabin or heat. Additionally, we suggest bringing insect repellent due to the wooded area, as well as clothing for both cold and warm weather, as temperatures can vary depending on the season.
How can I make a date change?
If you wish to change the date of your reservation, please contact our customer service at least 5 days in advance. We'll be happy to assist you!
Can I reach the cabins with any car?
Yes, access is easy and possible with any type of car.
Do you have parking service?
Yes, the cabins have parking spaces. As for the apartments, there are free parking areas on the street in a safe zone.
How do I get to the cabins?
Upon completing your reservation, we will send you the exact location of the resort via WhatsApp.
What is the nearest city?
All the tourist and commercial areas of Puebla are located 35 minutes away.
Capacity for the cabins and apartments:
Chalet: Capacity for 4 people, with the option of up to 8 people with an additional cost.
Cabins Capacity for 2 people, with the option of up to 4 people with an additional cost.
Apartments 1 y 2: Capacity for 2 people, with the option of up to 4 people with an additional cost.
Apartments 3 y 4: Capacity for 4 people, with maximum occupancy.
